Straight answers before you commit.
If your question isn't here, phone us on 087 057 1581 or email consult@omnitrace.co.za.
Is what you do legal?
Yes. Omnitrace operates strictly within South African law and the Protection of Personal Information Act (POPIA). We use lawful information sources, legitimate interest grounds and consent where required. We do not hack accounts, impersonate officials, or engage in unlawful surveillance.
How quickly will I get a first report?
Most standard checks return a first written report within 3 – 5 business days. Priority (Family Shield) cases target 72 hours. Complex investigations are scoped up front with an honest timeline.
Can I use your report in court?
Our reports are written to be usable as supporting evidence and cite their sources. Whether a specific piece of evidence is admissible in a particular matter is a decision for your attorney; we'll happily liaise with them.
How do you handle my personal information?
Every enquiry is treated as confidential. Data is stored securely, accessed only by the investigator on your case, and retained for the minimum period required — after which it is securely destroyed. POPIA data-subject requests are honoured.
How do I pay?
EFT and card payments are accepted. Small businesses on Business Guard are invoiced monthly. We do not require full payment before we start on Essential and Family Shield cases — a deposit secures the file.
Do you cover the whole of South Africa?
Yes — all nine provinces. Cross-border traces into SADC neighbours are handled through vetted partners.
Do you offer instant automated criminal lookups?
No. Every criminal watchlist report is prepared and reviewed by a senior investigator. Automated systems produce too many false positives on common South African names. Human review protects you from acting on wrong information.
What if you can't help?
We'll tell you honestly and, where we can, refer you to someone who can. You pay nothing for a first consultation.